As a full-time Data Center Operations Technician at Amazon Web Services (AWS), I am responsible for maintaining the integrity and performance of critical infrastructure across multiple data centers. My role involves monitoring server health, performing preventative maintenance, troubleshooting technical issues, and ensuring the smooth operation of cloud services. I work closely with other teams to optimize systems, improve operational efficiency, and resolve complex technical challenges. This experience has strengthened my technical expertise and problem-solving abilities, preparing me to contribute effectively in cloud-focused roles.
Skills
Operating systems (Windows, Mac OS, Linux, IOS, Android)
Computer Architecture
TCP/IP networking protocols
Virtualization technologies (Virtualbox)
Hardware and Software Troubleshooting and Repair
End-User Security
Microsoft Office 365
Customer Service
Strong Business Acumen
Bilingual (Spanish)
Work History
DCO Technician, AWS
01/2024-current
IT Analyst, HCLTech (Exxon Research and Engineering)
Annandale, NJ 06/2023-12/2023
IT Support Specialist, Sutherland Global
Remote 10/2022-06/2023
Assist customers in identifying and resolving technical issues across various time zones, using LogMeIn remote access and Sutherland's proprietary ticketing tool, similar to ServiceNow.
Provide support for a diverse range of devices, such as desktops, laptops, tablets, mobile phones, and IOT devices.
Assist customers in setting up new equipment for LAN/WLAN configuration, network security, and optimizing network strength and channel selection to ensure that customers have a seamless and secure network setup that delivers the best possible performance.
Remote Logistics Dispatcher, Xogistix
Oakland, NJ 12/2018-09/22
Recorded customer encounters through detailed notes and maintained comprehensive records.
Handles customer escalations from drivers to solve issues and restore customer satisfaction.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Branch Banker, PNC
Newton, NJ 03/2020-09/2020
Identified customer desires and goals through needs-based sales tactics..
Ensure that customer's Personally Identifiable Information (PII) is processed with strict adherence to the highest security standards by utilizing methods such as dual control
Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
Computer and Digital Imaging Lead/Apple Master
Riverdale, NJ 05/2015-03/2020
Identified customer desires and goals through needs-based sales tactics..
Ensure that customer's Personally Identifiable Information (PII) is processed with strict adherence to the highest security standards by utilizing methods such as dual control
Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.