Summary
As a full-time Data Center Operations Technician at Amazon Web Services (AWS), I maintain the integrity and performance of critical infrastructure across multiple data centers. My role involves monitoring server health, performing preventative maintenance, troubleshooting technical issues, and ensuring the smooth operation of cloud services. This experience has strengthened my technical expertise and problem-solving abilities, preparing me to contribute effectively in cloud-focused roles.
Experience
DCO Technician
Amazon Web Services (AWS)
01/2024 — Present
- Maintain integrity and performance of critical infrastructure across multiple data centers.
- Monitor server health and perform preventative maintenance.
- Troubleshoot technical issues and optimize systems for operational efficiency.
Data Center Ops
Infrastructure
Cloud Services
IT Analyst
HCLTech (Exxon Research)
06/2023 — 12/2023
- Provided high-level IT analysis and support for Exxon Research and Engineering.
- Streamlined technical support workflows for enterprise research applications.
- Collaborated with cross-functional teams to resolve complex system integrations.
Systems Analysis
Enterprise Support
Technical Workflows
IT Support Specialist
Sutherland Global
10/2022 — 06/2023
- Identified and resolved technical issues remotely using LogMeIn remote access.
- Supported desktops, laptops, mobile, and IoT devices.
- Optimized LAN/WLAN configurations and network security.
Remote Support
Network Security
Troubleshooting
Projects
Co-Founder & Creator — GammaHawk
Real-Time Options Analytics Platform
2025 — Present
- Built a real-time Gamma Exposure (GEX) engine that calculates and aggregates dealer positioning across strikes and expirations to surface key market “gamma nodes.”
- Designed an interactive heatmap/strike-ladder UI that highlights net GEX, top support/resistance levels, and rapid shifts in positioning for major index underlyings.
- Implemented a modular data-provider architecture (simulated/live-ready) to support streaming options chains and continuous updates for decision-grade monitoring.
Options Analytics
Real-Time Data
Python
UI/UX
Certifications
CompTIA Cloud+
Architecture, Virtualization, Security
CompTIA Security+
Risk, Cryptography, Identity
CompTIA Network+
IP, Protocols, Routing
CompTIA A+
Hardware, OS, Mobile
AWS Cloud Practitioner
AWS Concepts, Security, Billing
Azure Fundamentals
Azure Concepts, Governance
ITIL 4 Foundation
Service Mgmt, Principles
Linux Essentials
Linux CLI, Open Source
Google IT Support
Technical Support, SysAdmin
Technical Skills
Linux / Windows / MacOS
TCP/IP Networking
Virtualization (VirtualBox)
Hardware Troubleshooting
Security Hardening
Microsoft Office 365
Bilingual (Spanish)
Education
Bachelor of Science, Cloud Computing
Western Governors University
Expected Graduation: 2026